“We regret that this experience caused these soldiers to feel anything but welcome on their return home,” wrote Rachael Rensink, manager of Delta Social Media, in an updated ugg bailey button post on the carrier’s blog.
The Delta incident sparked outrage online after the servi ugg bailey button cemen spoke out about their experience in a video posted on YouTube. Army Staff Sgts. Fred Hilliker and Robert O’Hair.
The men, who were bound for Fort Polk, Louisiana, said their military travel orders allowed them to carry up to four bags, but when they arrived at the airport in Baltimore, Delta told them it allows military personnel to check only three bags for free.
Members of the unit who were traveling with four bags ended up paying out of pocket for their extra luggage, the soldiers said in the video. They were charged $200 per extra bag, so the 34 member unit ended up paying more than $2,800 in bag fees, the soldiers added.
Any extra bag fees charged by an airline will be reimbursed by the government, a militar ugg bailey button y spokeswoman told CNN affiliate WGCL in Atlanta.
One of the soldiers in the video said the bag he had to pay for was a weapons case that contained “the tools that I used to protect myself and Afghan citizens while I was deployed in the country.”
The other man then looked into the camera, exasperated.
“Good business model, Delta,” he said sarcastically. “Not happy, not happy at all,” he added, shaking his head. military personnel allowed them to check up to four bags in First/Business class and three bags in coach for free.
Other airlines, such as United, American, Continental and US Airways, have had or continue to have similar rules. military personnel traveling on orders would now be allowed to check up to four bags for free in coach and up to five bags at no charge in First and Business Class.
In wake of the Delta incident, United/Continental announced Wedn ugg bailey button esday it was also allowing more bags.
“United and Continental are waiving the fourth checked bag fee for military personnel traveling on orders in recognition of their sacrifice and service to our country,” Christen David, a spokeswoman for United/Continental Airlines, said in an e mail.